Reservations Agent


MOXY Amsterdam Houthavens

Job description

. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 KG without assistance. Perform other reasonable job duties as requested by Supervisors.

Job Criteria

  • Previous work experience in the hospitality
  • Excellent communication skills in Dutch and English. Additional language is a plus.
  • Previous experience with MARSHA and Opera is an advantage but not required.
  • Hands-on mentality and ability to work independently.
  • Organized and an eye for detail.
  • A person who easily connects with others and is a true Cycadette, have fun!!

Employer profile

We at Cycas Hospitality have a team of dedicated crew members that get to be their true selves so that they can deliver positively OUTRAGEOUS service! We put people at the heart of everything we do and are looking to recruit a friendly, spirited, fun and outgoing new Crew Member for the Moxy!

#ATTHEMOXY we created a free-spirited place where our guests can do all that crazy stuff they would never think of doing at home, together with likeminded spirits they had otherwise never met! The Wi-Fi is speedy and the cushy beds are freshly made, but more importantly, the bar is always open and ‘the crew’ is always on duty to serve.

Residence Inn Amsterdam – Houthaven is the other hotel in the dual-branded project opened in Winter 2017. Residence Inn is an all-suite, extended-stay hotel for guests staying away for days, weeks or even months at a time, seeking an alternative to a conventional hotel bedroom.

MOXY is in Houthavens, Amsterdam’s main port. Only a short bus ride from the City Centre, and surrounded by the biggest ships you’ve seen in your life. Houthavens is one of Amsterdam’s hot tips: Populated mainly by fashion folk, start-ups, seagulls, and a gourmet restaurant on stilts in the harbour. When our guests come, not only will we introduce them to everyone over drinks, we’ll help them dive into Amsterdam life. Our crew know what’s going on and will our guests you up with the inside line.

Job Offer

What’s in it for you?

  • A fun, spirited workplace where we put people at the heart of everything and our team get to be their true self !
  • An job with over 220.000 colleagues worldwide!
  • The best project you will ever work on is you! So let us help you grow with our guidance and training possibilities!
  • Feed your wanderlust with discounts in over 6500 hotels!
  • We JUST opened, so be part of our new team!

Contact Information

We are too ‘CYCAS’ to be grumpy. .... our job isn’t over until we get a smile!


Margaux van Rhee
Danzigerkade 175/177

Publication date


MOXY Amsterdam Houthavens