Reception / Front Desk Internship - Portugal


Belmond Reid's Palace Hotel

Job description

  • Collaborates in check-in of the guests that arrives to the hotel and escorts them to the room, following the internal procedures and standards.
  • Collaborates in check-out of the guests, providing the correct bill following the internal procedures and standards,
  • Takes care of the guests complaints and make sure that all complaints are resolved according to guests’ satisfaction. Reports the situations to the HOD and to the Glitch Report.
  • Should have an efficient contact and assists the guests according to their individual needs and expectations.
  • Make sure that there is an effective communication with reservations, concierge, housekeeping and other departments, in order to organize the guest stay according to their needs and requests.
  • Daily communication with Housekeeping department concerning the room’s situation, arrivals, special request, etc.
  • Make sure that the credit policy is strictly followed.
  • Operates with the OPERA PMS Computer System.
  • Collaborates with all administrative tasks of the department
  • Answers phone calls and make reservations for rooms, restaurants, excursions, etc.
  • Collaborates with the Concierge tasks

This role will work alongside the Front Desk Manager and help assist with the organisation of their division.

Job Criteria

The ideal candidate will have:

  • Outstanding communication and inter-personnel skills
  • Good presentational skills
  • Well groomed and presented
  • A positive and 'can-do' attitude
  • Good computer skills
  • Reception and Opera computer system knowledge (preferable)
  • Good inter-personnel relations

Employer profile

The ultimate travel curator and connoisseur, Belmond creates exceptional experiences worldwide.

Our global collection of 49 iconic hotels, trains and river cruises in 24 countries brings together some of the world's most thrilling journeys and destinations.

You'll find us in the Americas, Europe, Africa and Asia. Our great travel experiences range from Belmond Hotel Cipriani in Venice to Rio's Belmond Copacabana Palace, from the Venice Simplon-Orient-Express train to Belmond Grand Hotel Europe in St Petersburg. Journey with us across the Andes, through IndoChina and around Italy's most famous sights.

Job Offer

  • Career opportunities
  • Food & Lodging for non residents
  • Learning & development activities
  • Career opportunities within our Belmond collection worldwide

Contact Information

Human Resources Department:

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Estrada Monumental 139

Publication date


Belmond Reid's Palace Hotel
Belmond Reid's Palace Hotel